Last Updated: August 2026
At The Indie Scents, we are committed to delivering premium-quality fragrances and ensuring our customers enjoy a seamless shopping experience. If, for any reason, you are not completely satisfied with your purchase, please review our Refund & Returns Policy below.
Returns
We accept return requests within 7 days from the date of delivery.
To be eligible for a return:
- The product must be unused, unopened, and in its original condition.
- The product must be returned in its original packaging with all accessories, labels, and seals intact.
- A valid proof of purchase or order confirmation is required.
For hygiene and safety reasons, opened or used perfumes cannot be returned or exchanged, unless the product is received damaged, defective, or incorrect.
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used perfume bottles
- Products with broken or removed seals
- Gift cards or promotional vouchers
- Clearance or sale items
- Products damaged due to misuse or improper handling
Damaged or Incorrect Products
If you receive:
- A damaged product
- A leaking bottle
- An incorrect item
- A manufacturing defect
Please notify us within 48 hours of delivery by emailing info@theindiescents.com.
Kindly include:
- Your Order Number
- Clear photographs of the product
- Images of the packaging
- A brief description of the issue
Our support team will review your request and arrange a replacement or refund where applicable.
Refunds
Once your returned product is received and inspected, we will notify you via email regarding the status of your refund.
If approved:
- Refunds will be processed to the original payment method.
- Processing may take 5–10 business days, depending on your bank or payment provider.
Shipping charges (if applicable) are non-refundable unless the return is due to our error.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your credit card provider, as processing times may vary.
- Contact your bank for further assistance.
If you still have not received your refund after completing these steps, please contact us at:
Exchanges
We only replace products that are:
- Damaged during transit
- Defective
- Incorrectly shipped
To request an exchange, please email:
along with your order details and photographs of the product.
Gifts
If the item was purchased as a gift and shipped directly to you, an eligible return may be exchanged or refunded according to this policy.
If the gift was first shipped to the purchaser before being gifted, any approved refund will be processed to the original purchaser.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was delivered.
- The product arrived damaged or defective.
- The return is due to an error on our part.
We recommend using a trackable courier service for all returns, as we cannot guarantee receipt of returned items without shipment tracking.
Order Cancellation
Orders may be cancelled before they are dispatched for shipment.
Once an order has been shipped, it cannot be cancelled. In such cases, the order will fall under the standard return policy outlined above.
Contact Us
If you have any questions regarding our Refund & Returns Policy, please contact us:
The Indie Scents
📧 Email: info@theindiescents.com
We are always happy to assist you and ensure you have the best possible shopping experience with The Indie Scents.
